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ITIL (Information Technology Infrastructure Library) Foundation Certification

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ITIL (Information Technology Infrastructure Library) Foundation Certification Training with Michigan Technology Services

This course is for anyone who requires a basic understanding of the ITIL® framework or for those who need an understanding of how ITIL can be used to enhance the quality of IT Service Management within an organization. It is also for IT professionals or others working within an organization that has adopted and adapted ITIL® who need to be informed about, or contribute to an on-going service improvement program. Successful completion of the Foundation certificate also fulfills the prerequisite entry criteria for the next level of study within the ITIL® qualifications scheme, the ITIL Intermediate Level.

This hands-on ITIL V. 4 certification training program introduces the student to the fundamentals of IT Service Management as described in the most recent version of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs.

After completing this course you will understand:

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

This course features lectures, discussion, team exercises and quizzes.

ITIL® and IT Infrastructure Library® are registered trademarks of Axelos Limited and related courses are delivered in partnership with Deep Creek Center, a CSME accredited ITIL training organization, or Max Train, a PeopleCert accredited ITIL training organization.

Course Schedule

There are multiple three day authorized ITIL Foundation workshops available in 2024.   Contact us at 248-489-0408 for details….

For information on Detroit, Michigan area ITIL® classes or to request a class date please contact us at 248-489-0408

Who Should Attend

Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

Student Successes

  • The Certified ScrumMaster and Certified Scrum Developer courses that Michigan Technology Services set up for our organization were great. The instructors (Mark and Angela) were outstanding.

    - SF, Senior Software Developer – Hewlett Packard Enterprise

  • The instructors were top notch and made the courses exciting. I have taken Cisco CCNA, Linux and SQL admin classes and I find myself using the knowledge gained every day. If you value getting quality content that will be relevant for years to come, take these courses with Michigan Technology Services.

    - SP, Detroit Network Team Manager – Global Advertising Company

  • I have taken the Scrum Alliance Certified ScrumMaster and Product Owner classes from Michigan Technology Services and thoroughly enjoyed the class content and instructors. I found the ScrumMaster class particularly engaging and energizing as the instructor was top notch. Both classes fueled my passion for agile project management and team dynamics which I have used to drive change in the way my department executes and thinks about running software development projects. I highly recommend Robert and his company.

    - Daniel King, Senior Project Manager – AAA Michigan – Auto Club Group

  • In February of 2015, the Detroit Housing Commission reached out to Michigan Technology Services to request Microsoft Office Excel training for the staff. Within a few days, Rob was able to set up the services at a very reasonable expense. The trainer was superb, knowledgeable and very patient with the students.  It was one of the best trainings that we have ever had.

    - De’Onna Henderson, Director of Asset Management – Detroit Housing Commission

  • We had an excellent experience working with Rob at Michigan Technology Services. He went above and beyond helping us to design three days of onsite customized SharePoint training for our associates. The trainer was beyond knowledgeable and instrumental in the success of the project. If customized training is what you are looking for, we are confident that you need not look any further than MTS for your business training needs.

    - Brooke F., Business Systems Administrator – Gestamp North America

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