ITIL (Information Technology Infrastructure Library) Foundation Certification Training with Michigan Technology Services
This course is for anyone who requires a basic understanding of the ITIL® framework or for those who need an understanding of how ITIL can be used to enhance the quality of IT Service Management within an organization. It is also for IT professionals or others working within an organization that has adopted and adapted ITIL® who need to be informed about, or contribute to an on-going service improvement program. Successful completion of the Foundation certificate also fulfills the prerequisite entry criteria for the next level of study within the ITIL® qualifications scheme, the ITIL Intermediate Level.
This hands-on ITIL V. 4 certification training program introduces the student to the fundamentals of IT Service Management as described in the most recent version of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs.
After completing this course you will understand:
- Key concepts of ITIL
- Important principles for improving IT operations
- Vital processes and functions
- Practical guidance for applying ITIL to everyday IT situations
- How to align with business, control costs, and improve IT service quality
- Strategies to balance IT resources
This course features lectures, discussion, team exercises and quizzes.
ITIL® and IT Infrastructure Library® are registered trademarks of Axelos Limited and related courses are delivered in partnership with Deep Creek Center, a CSME accredited ITIL training organization, or Max Train, a PeopleCert accredited ITIL training organization.
For information on Detroit, Michigan area ITIL® classes or to request a class date please contact us at 248-489-0408
Who Should Attend
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.