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Problem Determination Root Cause Analysis (RCA)

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Problem Determination and Root Cause Analysis Training with Michigan Technology Services

Michigan Technology Services offers instructor-led Problem Determination and Root Cause Analysis (RCA) training, as well as other Business Analysis courses, through a partnership with an International Institute of Business Analysis (IIBA®) Endorsed Education provider.

In a pre-Covid world our training would take place at our location in the Farmington Hills/Novi area, 20 miles outside of Detroit, or at your location anywhere around the world. Our instructor-led Problem Determination and Root Cause Analysis and Business Analysis workshops are now offered online/virtually, reducing your need to travel.  Private classes for groups or companies are available upon request. Online, or in-person.

Audience:

Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.

Prerequisites

This course is aimed at people who have had some experience with root cause analysis.

Course Overview:

Excellent problem determination skills cannot be acquired simply by reading a book. They mostly come from experience as well as discipline. After this course, you should have a general understanding of a structured problem determination approach, which you can then apply in your daily work to gain more experience.

Included:

  • Full Student Guide
  • Problem Determination and Root Cause Analysis templates

Learning Objectives

At the completion of this course, you should be able to:

  • Identify the different types of tools and techniques available
  • Apply change management successfully
  • Review what to look for when applying business case thinking to Root Cause Analysis
  • Develop a process to systematically approach problems

You can enroll in our Problem Determination and Root Cause Analysis class by filling out the enrollment form located on this page.

Want a Problem Determination and Root Cause Analysis workshop for your team in Michigan? Or anywhere in the US….

Private classes for groups are available upon request. Contact us at 248-489-0408 for details….

Course Schedule

Private, Corporate or Group Training Available

Regular Price: $1,250

Date(s) Days Time Type
2/10/25 - 2/11/25 M-T 9:00am - 5:00pm

Live Online Class

 Enroll
6/16/25 - 6/17/25 M-T 9:00am - 5:00pm

Live Online Class

 Enroll
9/29/25 - 9/30/25 M-T 9:00am - 5:00pm

Live Online Class

 Enroll

Note: All times are EST

  • Live Online Class
  • Live Classroom
  • Hybrid

Guaranteed to Run

For complete Business Analysis Essentials class information or to request a Problem Determination and Root Cause Analysis class date contact Michigan Technology Services. 248-489-0408

Student Successes

  • The Certified ScrumMaster and Certified Scrum Developer courses that Michigan Technology Services set up for our organization were great. The instructors (Mark and Angela) were outstanding.

    - SF, Senior Software Developer – Hewlett Packard Enterprise

  • The instructors were top notch and made the courses exciting. I have taken Cisco CCNA, Linux and SQL admin classes and I find myself using the knowledge gained every day. If you value getting quality content that will be relevant for years to come, take these courses with Michigan Technology Services.

    - SP, Detroit Network Team Manager – Global Advertising Company

  • I have taken the Scrum Alliance Certified ScrumMaster and Product Owner classes from Michigan Technology Services and thoroughly enjoyed the class content and instructors. I found the ScrumMaster class particularly engaging and energizing as the instructor was top notch. Both classes fueled my passion for agile project management and team dynamics which I have used to drive change in the way my department executes and thinks about running software development projects. I highly recommend Robert and his company.

    - Daniel King, Senior Project Manager – AAA Michigan – Auto Club Group

  • In February of 2015, the Detroit Housing Commission reached out to Michigan Technology Services to request Microsoft Office Excel training for the staff. Within a few days, Rob was able to set up the services at a very reasonable expense. The trainer was superb, knowledgeable and very patient with the students.  It was one of the best trainings that we have ever had.

    - De’Onna Henderson, Director of Asset Management – Detroit Housing Commission

  • We had an excellent experience working with Rob at Michigan Technology Services. He went above and beyond helping us to design three days of onsite customized SharePoint training for our associates. The trainer was beyond knowledgeable and instrumental in the success of the project. If customized training is what you are looking for, we are confident that you need not look any further than MTS for your business training needs.

    - Brooke F., Business Systems Administrator – Gestamp North America

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